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With its WhatsApp automation system , ChatGuru is a company that uses its technology to develop functions that help a company improve its conversation with consumers and facilitate the work of a team. One of these tools is the ChatGuru customer service module . With it, a business can always keep its conversation list organized with its service metrics. The solution allows the brand to identify which customers started a conversation and have not yet been responded to, those who are currently in service and those who have already had the service resolved. What is the status of the ChatGuru customer service module? In ChatGuru, the statuses of the service module are divided into five: open, in service, waiting, resolved and closed. They are available in the customer conversation area and, practically, can be changed by the attendant in just a second. Check out what each of them is for: Open: is inserted automatically and indicates that the customer started a new service and has not yet been responded to by a user.
This status is used as the basis for the service counter in graphical reports. In service: it is assigned to the chat as soon as an attendant responds to the customer that was open, changing the status from open to in service automatically. Waiting: is recommended when the attendant wants to differentiate the chats in service. It can be used, for example, to change the status of a consumer who is providing documentation or waiting for the attendant to resolve an internal Industry Email List call related to them. Resolved: used to end conversations and assistance. When changing the chat to this status, it will be automatically archived, remaining in a different list of active conversations to help with your organization. If a customer that is archived as resolved sends a new message, it will automatically return to open status and will be removed from the archives, remaining at the top of the service list. Closed: works in a similar way to resolved and is a way of allowing the company to have more than one option when completing its services.
While the resolved status can, for example, be used to end a chat that had its demand completed successfully and the closed status can be used to end a chat in which it was not possible to carry out what the customer requested. This organization allows your company's team to research and generate a report on chats in the future, which can help to understand the level of solution offered by your company during customer service via WhatsApp. Learn more about ChatGuru By being integrated with your company's WhatsApp number, ChatGuru allows your brand to get to know your customer and potential customer better and, therefore, improve sales and expand your business. In addition to offering the convenience of monitoring the contact's service status, our platform has tools that help your company grow, such as customer status management , automatic and intelligent funnel , response scheduling and several other solutions that adapt to your business and ensure that you offer excellent service.
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發表於 2024-3-9 13:48:43